Work continues on next group of delayed utility bills

At last report, PSD Software was continuing to work on developing the City of Adel’s Cycle 1 utility bills, city officials said.
The bills normally would have been sent out on Sept. 30, 2021, and would have been due back by Oct. 10, 2021. City officials said there was no date set yet for when the bills would go out.
The due date will be extended before late fees will be assessed.

On Jan. 7, 2022, the City sent out Cycle 2 utility bills, which were the ones that would have normally been sent on Sept. 14, 2021, and would have been due back by Sept. 25, 2021. Those bills were due back by Jan. 18, 2022.
For the Cycle 2 bills, there were no late fees assessed and no disconnection if the bills were paid by Jan. 31, 2022. The City actually extended the no-penalty time even beyond that due to the extraordinary delay circumstances.
Finally, the disconnect date for the Cycle 2 bill was Monday, Feb. 21, 2022. Approximately 72 accounts had not been paid and were disconnected, according to city officials.

They anticipate that once the Cycle I bills are completed and sent out, the next billing will be done in a shorter period of time.
The City of Adel mails out utility bills to more than 3,300 residential, commercial, and industrial customers on the City’s two billing cycles. The City of Adel offers electric, gas, water, sewer, and sanitation services that are billed out.

City Manager John Flythe has said the delay issue resulted from the Southern Georgia Regional Commission ending their service of the utility billing system for Adel and several other cities.

The City of Adel was unable to even notify utility customers by mail about the problem because all their billing information was included on the system that was abandoned, Flythe said.

PSD Software of Marietta is rebuilding the utility billing system with all the customer information that had to be retrieved.
Instead of waiting for the bills and seeing what they owe accumulate over time, customers have the option of paying an average from what their bills were prior to the billing delay. Customers are able to get credits on their accounts.

For more information about the billing issues, please call 229-896-4504.